In Internet Explorer, go to Internet Options.To check the if Automatically detect settings is checked, refer the following steps: If Automatically detect settings is set to On, set it to Off, and then restart Outlook.
Select Settings, and then select Advanced in the left pane.If the Automatically detect settings check box is selected, clear it, and then restart Outlook. Select the Connections tab, and then select the Settings button.On the Tools menu, select Internet Options.Resolution Method 5 - Verify that the Automatically detect settings option isn't checked on your browser For more information about the issue and resolution, see Mailboxes to which your account has full access aren't automapped to Outlook profile. If you assign full mailbox access to a specific set of mailboxes through a security group, the members of the assigned group won't see the mailbox automapped to their Microsoft Outlook profile. Resolution Method 4 - Verify that the Full Mailbox Access permission isn't assigned through a security group For more information, see Conflicting permission sets when working with shared or delegated folders. Make sure that Full Access and Outlook Delegate permissions aren't granted at the same time. For more information about how to grant the Full Access permission, see Use the EAC to assign permissions to individual mailboxes. When they have the Full Access permission, automapping automatically displays the primary and online archive in Outlook Web App and Outlook. If a user needs full mailbox access to another user's primary and archive mailboxes, you must grant them the Full Access permission. Resolution Method 3 - Verify that Full Access permission is correctly granted For more information about how to use the Microsoft 365 Admin center, see Resolve license conflicts.įor more information about license requirements, see Outlook license requirements for Exchange features.
To verify the license type that is assigned to the affected user, open the Microsoft 365 admin center, and examine the user's license type. Resolution Method 2 - Verify that the correct license type is assigned to OfficeĪ Microsoft 365 Apps for enterprise license is required for archive mailboxes. If you installed Office by using the Windows Installer (MSI), see Outlook and Outlook for Mac: Update File Versions. If you used Click-to-Run (C2R) to install Office, see Update history for Microsoft 365 Apps (listed by date).
For more information about how to determine the installed Outlook version, see What version of Outlook do I have.ĭetermine whether there is a more recent version of Outlook available. To verify that your installation is up to date:ĭetermine the version of Outlook that is installed. Resolution Method 1 - Verify that your installation of Outlook is up to date The Exchange Online Archive mailbox isn't displayed in the Microsoft Outlook client.
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